FAQs

What can I do on the Arcadia Wholesale website?

If you are an Arcadia dealer you can:

  • place orders quickly and easily by checking all Arcadia items that can be ordered;
  • consult the catalog by looking at technical information, detailed photos and descriptive videos;
  • consult the status of your orders and have a summary available at any time;
  • modify your personal data and manage your profile;
  • request an appointment and take a virtual tour of our showroom.
How can I check the products?

You’ve to REGISTER first. Once logged in, you can go to the “Shop” section and check all Arcadia products that can be ordered. You can select the collection, use the search filters or enter the code or product name in the “Search” space.

By selecting the item you wish to consult, you will be able to view detailed photos and descriptive videos, technical information and colors available.

How can I register?

In a few simple steps you can register and access to the Wholesale website and take advantage of all the benefits. Simply click on “Register”, enter your details and send the request. You will receive a confirmation email about your request and the authorization to access to the website.

How can I place an order request?

Placing an order on the Arcadia B2B website is very simple and fast. You can easily check the items by selecting the collection, using the search filters or by entering the code or product name in the “Search” space.

When you find your item and want to order it:

Select the Color,

 

Choose the Quantity

 

and click on “Add to Cart”.

 

You can view your selected items by clicking on “Cart” in the upper right of the page.

 

There is a Minimum Total Purchase Amount of € 900 to send the order request. When You reach the Minimum Order Quantity, You can send the order request by clicking on “Cart”, change the amount of items you want to purchase directly from your shopping cart, remove them or add others, then click on “Proceed to Order Request”.

 

To complete your order request fill up the billing fields and click on “Send Order Request”.

Within 48 hours of receiving the order proposal, you will receive a pro-forma invoice by email and, in addition to the selected items, the payment method and delivery times. The pro-forma invoice must be signed and stamped for acceptance and sent back by email to [email protected].

How can I recover my password?

If you’ve forgotten your password, you can recover it by following these steps:

  • click on “Recover Password” in the Login area;
  • enter your email address and click “Reset”;
  • you will receive an email with the link to recover your password.